Privacy Policy

JewelsPe Solutions
Kota, Rajasthan, India
? info@jewelspe.com | ? +91-7420876448

Effective Date: 10 September, 2025

1. Introduction

Welcome to JewelsPe Solutions (“JewelsPe”, “we”, “our”, or “us”).
Your privacy is of utmost importance to us. This Privacy Policy explains how JewelsPe collects, uses, shares, and protects your personal and financial information when you use our website, mobile application, or any of our related services.

By accessing our platform, you (“User”, “Subscriber”, “Investor”, or “Jeweller”) agree to the collection and use of your information in accordance with this policy.

If you do not agree with our practices, please refrain from using the platform.

2. Scope of this Policy

This Privacy Policy applies to:

• All users registering as Subscribers (Investors) or Jewellers (Sellers) on the JewelsPe platform.

• All visitors browsing the website or using the mobile app.

• All transactions, communications, and services facilitated through JewelsPe Solutions.

This policy covers data collected directly by JewelsPe as well as through third-party integrations such as payment gateways, messaging APIs, and analytics tools.

3. Information We Collect

JewelsPe collects two main types of data: Personal Information and Non-Personal / Technical Data.

3.1 Personal Information

When you register or interact with JewelsPe, we may collect:

• Identity Details: Full name, contact number, email address, date of birth, gender.

• Address Information: Residential or business address, city, pin code, and country.

• KYC Details: PAN, Aadhaar, GST number (for Jewellers), or any ID proofs as required by law.

• Financial Data: Bank account details, UPI ID, transaction IDs, wallet balance, and payment history.

• Business Information (for Jewellers): Shop name, trade license, GST certificate, business address, and product catalog.

• Investment Data: Type of commodity (gold, silver, diamond), amount invested, and redemption records.

3.2 Non-Personal / Technical Data

Automatically collected information may include:

• IP address, device type, operating system, and browser version.

• App usage data, session logs, clickstream patterns, and crash reports.

• Location data (if you grant permission in your mobile settings).

• Cookies and analytics data collected to enhance functionality.

4. How We Use Your Information

JewelsPe collects and processes data only for legitimate and transparent purposes, including:

1. Account Creation & Authentication:
   To register, verify, and maintain secure user accounts.
   
   

2. Service Delivery:
   To process investments, display commodity rates, and facilitate jewellery transactions.
   
   

3. Wallet Management:
   To maintain transaction records, wallet balances, and withdrawal requests.
   
   

4. Communication:
   To send confirmations, invoices, alerts, and notifications through email, SMS, or WhatsApp.
   
   

5. Personalization & Marketing:
   To tailor product recommendations, offers, and discounts relevant to your preferences.
   
   

6. Security & Compliance:
   To detect and prevent fraud, unauthorized access, or suspicious activities.
   
   

7. Analytics & Platform Improvement:
   To improve app performance, user experience, and system stability.

5. Consent

By using the JewelsPe platform:

• You consent to the collection, storage, and use of your personal data as described in this Privacy Policy.

• You acknowledge that JewelsPe may send transactional communications (such as OTPs, alerts, receipts) via SMS, email, or WhatsApp.

• You can withdraw your consent at any time by writing to info@jewelspe.com. However, withdrawing consent may limit your access to certain services.

6. Sharing & Disclosure of Data

JewelsPe does not sell or rent your personal data to third parties.
We only share data when necessary, under the following circumstances:

1. With Verified Jewellers:

• When you make a purchase, relevant order details are shared with the jeweller to fulfill your order.

2. With Payment Gateways:

• To securely process online transactions (credit/debit/UPI/wallet).

3. With WhatsApp / SMS Providers:

• For sending real-time notifications and confirmations.

4. With Analytics or Technical Tools:

• For monitoring app performance and user behavior in anonymized form.

5. With Legal or Regulatory Authorities:

• When required by law, court order, or government request.

6. With Internal Teams:

• Limited to authorized staff strictly for operational purposes under confidentiality agreements.

7. Data Security

JewelsPe Solutions implements robust technical and organizational measures to protect your data, including:

• SSL (Secure Socket Layer) encryption for all online transactions.

• Encrypted storage of sensitive information and wallet data.

• Firewalls and intrusion prevention systems on servers.

• Access controls restricting data handling to authorized personnel only.

• Regular security audits and vulnerability testing.

Despite our best efforts, no online platform can guarantee 100% security. Users are advised to:

• Keep their login credentials confidential.

• Avoid sharing OTPs or passwords.

• Report suspicious activities immediately to info@jewelspe.com.

8. Data Retention

We retain personal data only as long as necessary for:

• Legal and regulatory compliance,

• Transactional history and audits,

• Ongoing customer support or warranty claims,

• Resolving disputes or enforcing agreements.

Data may be retained for up to 5 years from the date of last activity, or longer where required by law.

After this period, data will be securely deleted, anonymized, or archived.

9. Cookies & Tracking Technologies

Our website and app use cookies, web beacons, and analytics tools to improve performance and user experience.

• Essential Cookies: Required for platform operation (e.g., login sessions).

• Performance Cookies: Used to analyze app speed and traffic.

• Marketing Cookies: Track user preferences to show relevant offers.

You may disable cookies through your browser settings, but doing so may affect functionality.

10. User Rights (Under Indian & Global Privacy Laws)

As a registered user of JewelsPe, you have the following rights:

1. Right to Access: Request a copy of your personal data held by JewelsPe.

2. Right to Rectification: Request correction of inaccurate or incomplete data.

3. Right to Deletion: Request deletion of your account or personal data (subject to legal retention).

4. Right to Restrict Processing: Limit processing of data under specific circumstances.

5. Right to Data Portability: Request export of your personal data in a readable format.

6. Right to Withdraw Consent: Withdraw previously given consent anytime by emailing info@jewelspe.com.

JewelsPe will respond to verified requests within 30 days as per applicable laws.

11. Third-Party Links & External Services

JewelsPe may contain links to third-party websites, apps, or services (e.g., jeweller websites, payment gateways).
We are not responsible for their privacy practices or content.
Users are encouraged to review those sites’ privacy policies before engaging with them.

12. Children’s Privacy

JewelsPe does not knowingly collect personal data from individuals under the age of 18.
If we discover that a minor has registered without guardian consent, their data will be deleted immediately.

Parents or guardians can contact info@jewelspe.com to request account removal or verification.

13. Cross-Border Data Transfers

Your information may be stored and processed on servers located within or outside India.
By using the platform, you consent to such transfers, provided they adhere to equal or higher data protection standards.

JewelsPe ensures that all data transfers comply with Indian IT (Reasonable Security Practices) Rules, 2011 and applicable GDPR safeguards.

14. Policy Updates

JewelsPe may update this Privacy Policy periodically to reflect:

• Legal or regulatory changes,

• New product features, or

• Enhanced security measures.

Updated policies will be posted on our website and mobile app with the “Last Updated” date clearly mentioned.
Continued use of our services after such updates constitutes your acceptance of the revised policy.

15. Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, JewelsPe has appointed a Grievance Officer for handling privacy-related issues.

Grievance Officer:
Compliance Team – JewelsPe Solutions
? grievance@jewelspe.com
? +91-7420876448
? JewelsPe Solutions, Kota, Rajasthan, India

All complaints will be acknowledged within 48 hours and resolved within 30 days.

16. Legal Compliance

This Privacy Policy is governed by and construed in accordance with:

• The Information Technology Act, 2000 (India),

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and

• Relevant international data protection standards, including GDPR where applicable.

Any disputes arising under this policy shall fall under the jurisdiction of courts in Kota, Rajasthan, India.

17. Contact Us

For privacy inquiries, data access, or policy clarifications, please contact:

JewelsPe Solutions
Kota, Rajasthan, India
? info@jewelspe.com
? +91-7420876448

Final Statement

At JewelsPe Solutions, your privacy and trust are central to everything we do.
We are committed to maintaining complete transparency, ensuring data confidentiality, and providing you with a secure, trustworthy, and compliant platform to invest, purchase, and celebrate jewellery — digitally and responsibly.